Responsibility

Responsibility Means Proactivity

Responsible gambling encompasses much more than just addressing problem gambling issues. As a result, Meridianbet develops policies and practices that prevent negative aspects of gambling from manifesting themselves.

“It is possible to quit”

Meridianbet created and manages the project. With over 5.000 current and former employees enrolled, is co-organized by national health organizations in charge of problem gambling and trains our team members to mitigate and prevent any form of problem gambling.

Zero Underage Exposure

We implement the policy of absolute exclusion of minors from getting in touch and involving in either retail or online offer. Written confirmation of the age is mandatory procedure upon registration, as well as upon the first withdrawal of funds initiated by the customer.

Self-exclusion

Our players can exclude themselves from further interaction with the services from one day up to 5 years or indefinitely. During self-exclusion, customer is removed from our marketing database and is strongly advised to consider self-exclusion from all other operators.

Fair and credible product and services

Our primary goal is to trade responsibly and implement strict corporate standards and organizing conferences, debates, and informal dialogues with all industry stakeholders.

Protection against gaming addiction

Betting should be recreational activity, not a means of making money. However, we are aware that gambling can cause problems for a small number of customers. Our dedicated customer support team keeps sure our offer is enjoyed responsibly.

Security of players

We place a special emphasis on privacy (data protection), responsible payment data processing, fairness, and the random nature of the products, all of which are closely monitored by independent authorities.

Deposit and Loss Limits

For all customers, Meridianbet offers a variety of self-protection measures to make sure the user experience remains responsible. Players can limit the amount available for expenditure in our offer.

Security of the game

We place a special emphasis on privacy (data protection and processing), fairness, and the random nature of the products, all of which are closely monitored by independent authorities.

Time-out feature

Meridianbet offers to all customers the possibility of the ‘Time Out’ feature, be it for 24 hours, 7 days, or six weeks. During the ‘Time Out’, customers are only permitted to withdraw any remaining funds from the account balance.

Duty of care and credibility

Problem gambling is a serious mental health problem, event manipulation is crime, and not game. We have partnered with most renowned medical experts and regulatory agencies to guarantee the most proactive approach in delivering responsible entertainment.

In - House Training

All our departments with regular contact with players are duly educated about early signs of problem gambling.

Certification

All our employees are given certificates on successfully completed education programs on various aspects of responsible business.

Event Integrity

Trusted relationships with customers, regulators, and sports organizations for the sake of the game (UEFA, FIFA, Interpol).